TERMS AND CONDITIONS | TOUR PARTICIPATION AGREEMENT
The terms and conditions contained in this Tour Participation Agreement govern the relationship between you, the passenger, and us, the tour operator. You agree to be bound by the terms of this Tour Participation Agreement. They outline, among other things, our cancellation policy and certain limitations of liability.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Reservations & Payments
Reservation Deposit: An initial deposit of 30%-60% of the total tour cost is required to secure your reservation.
Final Payment: A deposit of rest of the payment as per your selected tour is required 21 days prior to commencement of tour (for personal tours) and 60 days prior to commencement of tour (for fixed date and group tours) or as per agreed at the time of confirmation of the tour.
Making Final Payments
Final payments are due 21 days / 60 days (depending on the type of tour) prior to trip, depending upon the program. See the Reservation Deposit, Final Payment, and Cancellation Fees detailed in this Tour Participation Agreement for more specific information. Reservations may be put on a waitlist or cancelled by Xasmin Travels if the payment is not received by the final payment due date. Should this occur, cancellation charges will apply. All prices are stated in EUROS/USD/GBP per person, and based on double occupancy (twin sharing), unless otherwise noted.
The tour price includes all of the services stated in your specific tour plan and will depend on season and region. If you are unsure about any services please speak with your tour advisor so that everything is clear.
In some cases, external fees may be imposed by airlines which will be the passenger’s responsibility.
Deposit Payment: 30% - 60% of Total Tour Cost*
Final Payment: 21 days / 60 days prior to commencement of tour
*The amount of initial deposit will depend on the tour, country, services included. Please speak with your tour advisor for more information.
Deposit to Final Payment (All rates on twin sharing basis)
Making Changes and Cancellations
Xasmin Travels understands if you need to change your itinerary. Most programs allow travel deviations that affect destination, departure date, program extensions, and the like. Note that tour plan can be changed; provided that requests are made in writing 21 days / 60 days (depending on the type of tour) prior to the commencement of the tour. Deviations and cancellations are subject to a €50.00 per-person non-refundable processing fees and all cancellation charges of train tickets, flight tickets and hotels shall also be included in Deviation and Cancellation Charges. No deviations can be made or processed within 21 days of commencement of tour.
Protect Your Investment
Feel confident that at Xasmin Travels, the full value of your investment is protected. We want to give you peace of mind!
Cancellations and Refunds - Please see the cancellation policy
Cancellations are based on a per person basis. Please note however, that reservations made after the final payment date are immediately subject to cancellation charges.
If you need to cancel your reservation, please send us a mail at and contact your Xasmin Travels tour advisor. To receive any refund, if applicable, that may be due will be processed within 35 days after our receipt of your written notice of cancellation.
Traveller substitutions are considered reservation cancellations and are subject to cancellation fees. Please note that we do not make any refunds for any unused portion of your trip.
Responsibilities & Liability
The responsibility of Xasmin Travels, its affiliated companies, officers/directors, employees, sponsoring organisations, and agents is strictly limited. As a tour operator and agency, Xasmin Travels organises, promotes and sells tour programs consisting of certain travel services, which may include but not limited to, sightseeing excursions, hotel accommodations, and other travel-related services that Xasmin Travels purchases or reserves from various suppliers (herein known collectively as "Suppliers"). By using our services, you acknowledge that Xasmin Travels does not own or operate any of these Suppliers. The Suppliers providing travel services for Xasmin Travels tour programs are independent contractors, and not agents or employees of Xasmin Travels. As such, Xasmin Travels is not responsible for direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any negligent or willful acts or failures to act, or breach of contract by any Suppliers or third parties. Some tours may include visits to shops and merchants. At all times, Xasmin Travels is not responsible for any purchases you choose to make during your trip at any time throughout your scheduled itinerary. By utilizing the services of our Suppliers, you acknowledge and agree that all liabilities incurred, including any accident, injury, property damage, or personal loss to you or to those travelling with you, shall be fully with the Suppliers, and that you shall indemnify Xasmin Travels and any and all representatives of Xasmin Travels.
Without limiting the foregoing, Xasmin Travels is not responsible for any losses or expenses due to delays or changes in schedules, overbooking or downgrading of accommodations, defaults by any third parties, including Suppliers, mechanical or other failure of trains or other means of transportation, or the failure of any transportation mechanism to arrive or depart on time. Xasmin Travels is not responsible for acts of God or force major events, sanitation problems, lack of medical care, sickness, weather conditions, strikes and other labour activities, acts of terrorism, acts of war (declared or undeclared), quarantines, embargoes, blockades, criminal activities or any other act or event beyond the direct control of Xasmin Travels.
Xasmin Travels assumes no financial responsibility for any cancellations or delays resulting from invalid passports, visas, or other travel document requirements, or for ticket or other travel documents that do not reflect your name exactly as it appears on your passport. Xasmin Travels reserves the right to change the itinerary of the tour without prior notice. If the tour is cancelled by Xasmin Travels for any reason, Xasmin Travels shall have no liability beyond the prompt refund of all tour participants’ payments received by it.